Care homes that see when staff can't — and document themselves.
Lumana combines room-level ambient sensing, real-time caregiver workflow, and automatic records into one system — so nurses can spend their time on the care itself.
Residents do nothing. Staff get one system instead of four.
The problem
There used to be time for small things — reading to the residents or just sitting and chatting. Now there's just not enough time.
Care homes are short on staff, short on time, and blind when it matters.
Care-minute compliance is now audited at the facility level — and 40% of homes just failed. The gap between what's mandated and what staff can deliver is widening every month.
Projected shortage of direct aged-care workers in Australia by 2030.
Per caregiver per week on clinical documentation — over a third of their working time.
Of falls in residential care settings happen unwitnessed by staff.
The solution
Lumana is the system that sees, alerts, and remembers — so staff can spend more time on the care itself.
One platform combines three capabilities that have historically lived in four disconnected systems: ambient sensing, real-time triage, and auto-drafted clinical records.
Room-level sensing
Discreet mmWave and thermal sensors detect falls, inactivity, and vital-sign changes. No cameras. No wearables. Residents do nothing — dignity and privacy are preserved by design.
Real-time workflow
Room signals become actionable alerts routed to the right caregiver, at the right moment, on the device they already carry. Triage is ordered, response is tracked, and alert fatigue disappears.
Automatic records
Event context auto-populates the note. Staff add a ten-second voice note instead of rebuilding the event from memory an hour later. Documentation drops from 13.5 hours a week to a few minutes.
Competitive edge
Most alternatives solve only part of the problem — and some create new ones.
Nurse call pads trigger 52% false alarms. Wearables get taken off. Cameras violate dignity. Nothing closes the loop from sensing to documentation — until Lumana.
We’ve mapped 30+ global competitors across privacy, modality, market traction, and reviews.
Beachhead market
Australian residential aged care — where the mandate meets the gap.
Why Australia first
Care-minute compliance is now audited at the facility level — and 40% of homes just failed in Jul–Sep 2025. The gap between the mandate and staff capacity is exactly where Lumana sits.
Who buys
Larger (~90-bed), private-pay, high-acuity residential operators serving residents with dementia, mobility limitations, and elevated night-time needs.
Why they buy
Unwitnessed falls and manual room checks are daily operating failures. Staff lose a third of their time to documentation instead of direct care.
Business model
Recurring, bundled, and low-friction by design.
One model. One price. One conversion path — from paid pilot to full-facility contract.
Paid 90-day pilot
- Success metrics agreed upfront
- Baseline workflow capture
- Rollout path set before launch
- Founder-led install & training
24-month, facility-wide
- Hardware, software & support
- One bundled subscription
- $91.8k ARR per 90-bed facility
- $183.6k minimum contract value
- SLA-backed uptime & alert review
No capex, no friction
- One invoice, one budget line
- Grant-compatible for HK / SG
- Operator payback ~9 months
- Year 1 ROI: 1.3×
Pricing reflects the full strategy — including alternative models we tested, personas, WTP and next-best-alternatives.
Unit economics
Front-loaded costs. Payback improves with scale.
One 90-bed facility · $85/bed/month · $91.8k ARR · $183.6k minimum contract value (24 months).
Payback period
Year 1 to Year 5
Recurring gross margin
As hardware is amortised
Upfront investment
HW + CAC per facility
Peak burn
Total capital before self-sustaining
Hardware is front-loaded and recovered inside the contract. After payback, every month is high-margin recurring revenue.
The team
Built to execute: commercial, technical, market access.
Six people covering the capabilities the next twenty-four months will require.
Phuong Nguyen
Commercial strategy, pricing, go-to-market. Senior leadership at eBay and Meta.
Ryo Sakai
Finggal Link partnership, healthcare BD. 25+ years across the sector.
Gerrit Gmel, PhD
Product & clinical evidence. Medical device executive and neuroscientist.
Allen Zhang
Hardware integration & system architecture. Chicago Booth EMBA '26.
Elaine Lin
Hong Kong market access & pilot operations. Director of WMA.
Tana Zhang
Positioning & investor narrative. MD at Cognito, formerly Edelman Smithfield.
What we need
So Laxmi can go back to
reading to the residents.